At Aurora Behavioral Health System in Arizona, we aim for excellent patient care. We provide comprehensive mental health programs that are designed to treat adolescent and adult patients with dignity and respect. We provide services and support to thousands of patients from across Arizona every year. The most rewarding part of our work is seeing our patients overcome tremendous challenges, grow, and change. Our commitment and dedication to each individual’s journey to behavioral wellness is shown through the following testimonials from patients and their family members. Together, we are Aurora strong.
Thank you to all Aurora staff. EVERYONE was so great to me. I pray the Lord will continue to bless this facility and its great staff.
I just want to say that I was very impressed with the care that my daughter received at the Tempe facility. Our social worker went above and beyond in helping our family address our needs.We start the IOP in Glendale next week and are looking forward to another positive experience.
I wanted to let someone know how much I respect the PHP therapist at Glendale. She is very compassionate, caring and dedicated. She's a great listener and has great input to help situations. She's the one person that has had the most influence on my recovery. Thank you!!
In November, I was admitted to Aurora East for treatment and spent a total of seven days in your facility. During that time, I experienced a level of professionalism that I have never known. Your entire staff are the most dedicated and caring group I have ever met. I was treated with humanity and dignity at a most difficult time in my life. My social worker and my assigned psychiatrist were instrumental in my recovery. They were always willing to listen and let me vent. Again, I want to thank the staff for their caring. They are a credit to Aurora and should be regarded as a credit to your company.
The Chaplain was especially helpful and caring in helping me define my problem and specific steps to take in the future that will improve my relationship with my wife.
My outpatient therapists get paid to do what they do for a reason. From my assessment to now, I have never seen such a perfect balance of professionalism and personality in this type of environment. I think it took my first couple of sessions for their natural chemistry to really bring me out of my apprehension and get me to see the potential that this program held for me. I am so glad no one here had to see me where I was just a few months before outpatient. I wouldn’t hesitate to say that it was the lowest point of my life. My two therapists have more of an influence on my mental health than the 20 prescriptions, 7 therapists, 5 psychiatrists and 3 inpatient visits before you. Thanks to this group setting I am confident that in conjunction with medication and an outside therapist I am ready to integrate myself into the world, be a productive member of society, and most importantly feel everything I am meant to feel because without this group, I honestly think that I would have probably never conquer my mental illness.
For me I felt the group discussions and one on one discussions really worked for me! I felt that talking and having someone professional to listen and give feed back was exactly what I needed. I feel Great!!
Considering the crisis I was in when I got here, my treatment is just what I need. Level of care is exceptional. P.S. 5 gold stars to all of you!
Truly, every single staff member was phenomenal in his/her own way. One thing I have discovered, observed, and recognized is that it is not possible to fake empathy. You have it or you do not. The entire staff had it! I could, if time and space permitted, write an in-depth personal testimony of my admiration of each Aurora team member. I love you guys. Thank you.
To the adolescent doctor and staff: You may or may not remember me, but I was admitted there in December, 2012. I was sent there due to my suicide attempt. It brings me joy to inform you that I graduated high school in the top of my class, got accepted to my first choice university and just last night I got engaged. My wedding is in June. None of this would be happening if you guys didn't save my life that December night. I can't thank you enough.
All the techs were helpful, supportive, caring and funny. They interacted with us and didn't treat us any different than the people we are - thank you!
Thanks for having a great hospital staff. Thanks for taking great care of all of us. You are awesome to do such a tough job.
I love my unit! It has helped a lot. I plan to move forward with my life because of the unit's staff.
Being here, initially, was not something I wanted to do. But after being at another facility I know for a fact that Aurora has excellent care. I was treated like a human being and with respect in such an embarrassing time of my life. It was difficult for me, but the staff made my stay here as pleasant as they could. Thank You Aurora!
This was the most wonderful place to go. And, I will never forget it. You guys cared, all the nurses were wonderful, the whole staff, everyone was so kind to me.
I first off want to thank the Aurora East staff and program for the impact that it has made on me as a person. I really feel like I have a completely new outlook on my life, and the goals I want to pursue. The group based style activities and events were a great way of connecting with the other teens who I could relate to, and talk about my problems with. Having someone your age with similar problems and struggles made it a great experience with talking and coming up with methods to treat whatever it may be. Once again, thank you Aurora and everyone who has helped me along the way with starting a new chapter in my life.
All my nurses were awesome, answered my questions and took care of my concerns right away. The BHT staff was also very amazing. They showed care and concern for my needs. While I did not plan on staying here, these people helped me adjust to the situation and made my stay much more enjoyable then I thought is was going to be. Thank you to them for their understanding and care.
Aurora is awesome. It changed my life... for real. The staff is incredible. At one time, I swore I would never go to Aurora. I literally could not have been more wrong!
I was on a great unit with understanding, care and fun.We opened up and helped, listened to each other.Totally impacted my life and I now have a different perspective.
My adolescent therapist was such a amazing influence! I hope I get to be like her as an adult, changing so many lives. She was such a big part on my journey to get better. I hope she realizes how much positive she has done for me. She gave me so much hope. I am so happy she came into my life!
You have made the entire experience much less stressful for me. Your personal touch is very much appreciated!
I feel that I was given the best care ever. I had my doubts and I am so glad I was wrong. I am so happy that I came here. Aurora and its staff saved my life.
I have been through other treatment programs in the past & they've all paled in comparison. I'd recommend this program to anyone!
Aurora has been awesome. I can't remember ever feeling so loved & truly cared for as I have with the entire Aurora staff. I am sad to leave my new family, but I will carry you all in my heart forever!!
Best facility I have ever been to.Thank you.I really believe it saved my life coming here. In my short stay here, the staff was extremely valuable in the start of my journey--my RECOVERY!
The CD Program Manager was knowledgeable and non-judgmental. She always approached you with genuine empathy and really wanted to see everyone succeed. She will change lives for futures to come.
My nurse was great - she made me feel comfortable and understood what I needed. My BHT checked up on me to make sure I was okay after I had a negative phone call. I really appreciated that.
I have to say all the staff I've encountered were very genuine and down to earth. They made my ability to communicate easy. Even with doctors, I felt very comfortable. Thank you.
I am so very appreciative to the staff, my doctor and the nurses at Aurora. Because of the help here, I have confidence that I can pick up the pieces of my life and start new. I will take the experience and the people with me through recovery and never forget. Thank you! Special thanks to my doctor - he did an amazing job.
This was a big step for me. And everyone involved in my treatment respected and treated me with dignity and were always available whenever I needed a listening ear. I thank all of you.
The whole experience has helped me identify with what my real issues were and it has given me a feeling of confidence and I have found true, real, supportive people whom I will always be grateful!
I wanted to say "thank you" for all of the help and support during my time at Aurora. In a time of darkness, you became my beacon of light -- guiding me to a brighter future!
It helped by making me understand how important my life is.
All the staff members treated me with respect and dignity. I felt they were concerned about my well being and safety at all times.
Aurora is an excellent facility with a dedicated staff who really seem to care about the well-being of their patients, as well as groups and programs, which are extremely therapeutic and healing. Thank you ALL for helping me through what has been an extremely difficult time in my life.
The Intake team made what was initially a traumatic experience, a calming and reassuring one and a much more pleasant stay! Their combined consummate professionalism was greatly appreciated!
Everyone was always ready to help no matter what the need.
I would like to say thanks to all staff for all the support that I received and the understanding of what I was going through.Without them I wouldn’t be here.They all gave me the strength in being positive.
I really liked the care and acknowledgement of my diabetes and the special diet I needed to follow, not only during meal, but during snack time. Thank you to all the staff. I appreciate it.
My IOP therapist was one of the best therapists I have ever had. He put the client’s needs first. He was understanding, compassionate & thorough. I have seen therapists since I was a child. The therapy at Aurora was very, very effective & it has changed my life.
I feel 150% better than when I arrived here. I was so negative and depressed and critical of the world. Thanks to everyone at the facility. We are imperfect on our own, but when we all come together and do what we can, amazing things happen.
Thank you, thank you, thank you for all you do! You are the best. I felt it was like a family away from home so that we can heal, then return home to a better place and be better people. Thanks again…
It was absolutely fantastic and I loved the groups. The music therapy is such a great outlet and I would really encourage people to go. The pool was great too!
This place is wonderful and I thank all the staff for their kindness and support.
I would like to thank everyone on their professional duties and for caring during my stay here. Keep up the good work!
Thank you so much for everything. I felt so safe and understood in my time spent here! Groups were so therapeutic and the other patients were as understanding and I was able to expand my understanding of other peoples' emotions/triggers, etc. and it made me understand my own problems. I gave up on CBT last year after five years of therapy and not getting better. But, I tried again here and was able to find a lot of solace in it and now I can't wait for IOP to continue my therapy. I'll never forget the support I had here from everyone.
The outpatient nurse at Glendale has been a big part of my recovery. She looks at the whole person. She taught me that physical health and mental health go hand in hand. I need to take care of myself in every way. She is a great listener and did her best to help me on my road to recovery.
I just wanted to thank you for being the "shining light" in the "grim darkness" that surrounded me when I came here. Having someone like you that is so obviously dedicated to your work and genuinely compassionate for support was truly a blessing.
All of the staff deserve special recognition because they helped me to want to pursue happiness. I am very grateful to this place for not judging me and helping me so much.
I would like to say thank you to everyone who works here, you've made me feel awesome each time I walked through those doors as a person not an object.
My stay at Aurora has been productive, informative, but most of all therapeutically rewarding. It was very late in the evening when I arrived at Aurora and didn't think Aurora had anything more to offer to me that similar places have. To my surprise and in the mist of my crisis, the very first stop was about productivity. As depressed as I was the first thing my mind wanted to do was shut down, isolate and just sleep my life away. Contrary to my thoughts, I was inspired and motivated to participate in every group session and activity that was available even if I didn't need to. The law of inertia took effect immediately once I went to one group meeting. It was like the neurons in my mind began to fire rapidly making me anxious for more tools that will give me hope. I hope that I too can be productive and learn how to create stability. Productivity was one of the skills needed to function effectively. However, with group therapy I gained a vast tool box of information. I realized that the information was the power that propelled my mind as ill as it was to be open to acceptable changes that in conclusion would rehabilitate my thought process thus making this stay at Aurora therapeutically rewarding.
The facility and staff exceeded any preconceptions I might have had. All were very courteous, knowledgeable and sincere in the treatment they provided to me.