Hospital Admissions FAQ


Where is Aurora Behavioral Health System located?

We have two hospitals as part of the Aurora Behavioral Health System. Our West campus is located in Glendale, Arizona and our East campus is located in Tempe, Arizona.
Aurora East
6350 S. Maple Ave.
Tempe, AZ 85283

Located on the northwest corner of Guadalupe and Maple, between Kyrene and Rural Rd.

Aurora West
6015 W. Peoria Ave.
Glendale, AZ 85302

Located ¼ mile west of 59th Ave. and Peoria on the south side of the street.

How can I contact you?

24/7 Patient Services Helpline
(877) 870-7012

West Direct: 623.344.4400
East Direct: 480.345.5400
What happens when you arrive?

You will meet with a counselor in our Assessment and Referral department. A nurse and counselor will complete an assessment with you involving a variety of questions specific to your symptoms, medical and psychological, and then recommend a treatment program for you. This could be an inpatient or outpatient treatment program since we can offer both options. Once the treatment program has been determined, there will be forms to sign related to your rights and responsibilities, permission for the hospital to bill your insurance company and an agreement to be admitted to the hospital under the care of one of our doctors.

After meeting with the counselor, you will speak with a representative from the business office to be registered. After meeting with the business office staff, you will be admitted whether it’s inpatient or outpatient. If you have met criteria for an inpatient stay, the nursing staff will complete your assessment, catalogue all your belongings for safe keeping and a designated social worker will orient you to the unit and treatment program.


What do I need to bring for an inpatient stay?

  • Two to three days of appropriate clothing. No more than one suitcase. See below for examples of clothing.
  • Your wallet to include a photo ID, your insurance card and a form of payment.
  • List of prescribed medication(s) or medication bottles. These will be locked and only dispensed by order of treating MD.
  • Name(s) and telephone number(s) of Primary Care Physician, psychiatrist, psychologist and/or therapist.
  • Legal documents identifying custody for adolescent patients whose legal guardian is not their biological parent, or their biological parents are separated or divorced.

When are visiting hours at the West campus (Glendale)?

Visiting hours are daily from 6:30 p.m. – 7:30 p.m.  (Our Decades Program’s patients also have additional visiting hours daily from 1:30 p.m. – 2:30 p.m.)

When are visiting hours for the East campus (Tempe)?

Visiting hours are daily. Hours vary by unit and visitation hours are periodically modified. A general rule of thumb is:

Coyote:7:45 p.m. - 7:30 p.m.
Guadalupe:7:15 p.m. - 7:45 p.m.
Cottonwood:8:30 p.m. - 9:15 p.m. (10:30 a.m. - 11:15 a.m. for Decades patients)
Sedona:8:30 p.m. - 9:15 p.m.

What are the rules during visitation?

  • All visitors must check in the main lobby with the receptionist, obtain a visitor badge, and sign the “visitor confidentiality form.”  Visitors will be asked to sign out on the register upon leaving.
  • Visitors will be required to leave personal belongings in their car or secure them in a locker in the hospital lobby. Cell phones are not permitted as they may contain a camera which violates confidentiality.
  • All visitors must respect the program rules and all patients’ privacy or they will be asked to leave.
  • Any belongings and/or packages brought to patients must be checked in by staff.
  • This is a tobacco/drug/alcohol free hospital.  Anyone appearing under the influence will be asked to leave.
  • Due to limited space, only two (2) visitors are permitted to visit each evening.
  • Visitors must be at least 13 years of age and children cannot be left unaccompanied in the lobby.
  • If a patient’s visitors are unable to visit during regular visiting hours, please work with the patient’s treatment team to coordinate different time to visit your loved one. Clergy are welcome at any time.

What should I bring to wear?

Not allowed:
-Tank tops/halter tops/bare midriff
-Short shorts/skirts
-Undershirts worn as shirts
-Bare feet
-Hat, caps, or any other head covering
-High heels or steel toes shoes
-Borrowing, trading, selling clothing or personal care items
-Clothing that advocates drug use, profanity, violence or disrespect for others or any sexual content

+Pants should cover undergarments
+Sleep ware should be worn at bedtime only
+Shoes or slippers must be worn outside of patient’s room
+Clean clothing

The staff reserves the right to instruct patients on inappropriate dress. The facility can loan clothing if needed.

When is meal time and what food can I bring into the hospital?

Aurora East

Meals times are scheduled at varying times, depending on your unit, during the following time blocks:


7:30 a.m. - 8:15 a.m.


11:00 a.m. - 12:45 p.m.


5:00 p.m. - 5:45 p.m.

Aurora West

Meals times are scheduled at varying times, depending on your unit, during the following time blocks:


7:30 a.m. – 8:15 a.m.


11:15 a.m. – 12:30 p.m.


4:30 p.m. – 5:45 p.m.

You will be asked to give your name to the kitchen staff in the cafeteria to ensure that you will receive the appropriate diet and food selection for each meal. Within the units, beverages and snacks are available in the galley off the lounges. No outside food or drink is allowed. Food and beverages are not to be kept in your room.

What items are not allowed inside the hospital?

The following items are considered to be contraband on all patient units. If patients or visitors bring them in they will be locked up.

  • Weapons including guns, brass knuckles, and martial arts paraphernalia
  • Illicit or street drugs and drug paraphernalia
  • Aurora East prohibits any tobacco products. Aurora West allows cigarettes. Both hospitals prohibit any tobacco related paraphernalia.
  • Food and beverages from outside of the hospital, including alcoholic beverages
  • Any liquid containing alcohol (regardless of %) – except shampoo, conditioner and deodorant
  • Belts, drawstrings, suspenders, shoelaces, overalls or coveralls
  • Aerosol and non-aerosol spray cans
  • Glass including bottles, vases and drinking glasses
  • Disposable razors of any kind (Staff will supply disposable razors that will be stored.)
  • Mirrors of any kind
  • Sharp or edged objects including knives, scissors, knitting needles, thumb tacks, frames, nails files or clippers
  • Metal combs, including hair picks, rattail combs, etc.
  • All medications including herbal supplements, vitamins or over-the counter medications
  • Sewing needles, safety pins and straight pins
  • Wire or plastic coat hangers
  • Any electronic entertainment device including TVs, radios, electrical appliances, handheld gaming devices, PDAs, MP3 players, computers, cell phones, etc.
  • Movies and magazines of any kind
  • Stuffed animals
  • Personal linens and/or pillows
  • Hard shoes, such as steel toe or worker boots, and high heels
  • Hats and other type of head gear (hand bands) or head covering, including hoodies
  • Hand bags, purses
  • Plastic bags
  • Personal care items with strings or sharp edges such as tooth picks, dental floss, Q-tips, tampons, etc.
  • Curling irons, flat irons or other personal care products that heat up
  • Any potential fire hazard such as candles, lighters or matches
  • No cash (money)
  • Jewelry of any kind other than a flat, round, well fitted wedding band
  • Luggage of any kind (If you bring a suitcase, duffel bag, etc. with your belongings to check in, we will store them in a secure location for you.)
  • Toxic chemicals including bleach, white out, nail polish remover, nail polish, markers, etc.
  • Ink pens or pencils with erasers and/or metal tips
  • Spiral books, including notebooks

Do you allow smoking?

Aurora East
Aurora East is a tobacco-free facility. Tobacco use will not be permitted inside hospital buildings, in parking lots, or anywhere on the grounds of these facilities. Smoking is not allowed in the building at any time, including admission and discharge times. We will offer smoking cessation programs as well as nicotine replacement products for those who request them. Nicotine replacement products will be made available through our pharmacy for patients with a physician’s prescription.
Aurora West
Aurora West allows smoking in designated areas and at prescheduled times.

What are the general rules on the unit? 

  • Communication between Adult and Adolescent patients is strictly prohibited.
  • Swearing, obscene language, name calling, physical striking out at objects or others, threatening others and self-destructive behavior is considered inappropriate, unproductive and unsafe.
  • Destruction of hospital property will not be tolerated. Patients are financially responsible for any destruction of property.
  • Patients are responsible for picking up after themselves in community rooms, in addition to keeping their rooms straightened up.
  • When can I use the telephone?
  • The phones are to be used only during free time (e.g., when there are no groups scheduled and between the hours of 8:00 am to 10:00 pm). Anyone calling the main hospital number must have your confidentiality code to be put through to you or your child. The patient or the patient’s parents are responsible for providing the confidentiality code to others.

When can I use the telephone?

The phones are to be used only during free time (e.g., when there are no groups scheduled and between the hours of 8:00 am to 10:00 pm). Anyone calling the main hospital number must have your confidentiality code to be put through to you or your child. The patient or the patient’s parents are responsible for providing the confidentiality code to others.


Does Aurora accept insurance?

Yes, Aurora is contracted with most insurance companies. Please visit our Insurances Accepted page to learn more.

How do I get my client to Aurora?

Contact our 24/7 Patient Services department at (877) 870-7012 to begin the admissions process. They will help you evaluate transportation services for your patient/client to decide which option will meet your specific needs.

How do I get information about my patient/client who is a patient at Aurora?

Once admitted, patients have the option of signing a Release of Information (ROI) document giving Aurora permission to release information to certain parties. If your patient/client has given us permission to release information to you, you may contact the hospital and speak with your client’s assigned Patient Care Manager. They will be your point of contact throughout the entire time your client is in our care. The Patient Care Manager is also responsible for the discharge planning process.