FAQs

Where are you located? 

We have two hospitals as part of the Aurora Behavioral Health System. Our West campus is located in Glendale, Arizona and our East campus is located in Tempe, Arizona.

Aurora East
6350 S. Maple Ave.
Tempe, AZ 85283
Map

Located on the northwest corner of Guadalupe and Maple, between Kyrene and Rural Rd.

Aurora West
6015 W. Peoria Ave.
Glendale, AZ 85302
Map

Located ¼ mile west of 59th Ave. and Peoria on the south side of the street.

What kind of services do you provide?

Aurora Behavioral Health System offers a full continuum of care for adults, adolescents and seniors:

  • Adult & Adolescent Inpatient Behavioral Health
  • Adult & Adolescent Inpatient Detox and Chemical Dependency Treatment
  • Adult Mental Health Partial Hospitalization (Day Treatment)
  • Mental Health & Chemical Dependency Intensive Outpatient Services for Adults and Adolescents
  • Decades Senior Adult Program for 60+
  • Uniformed Services Track
  • ECT Treatment (Inpatient and Outpatient)

Which insurances do you accept?

We accept all major private insurances as well as Medicare and AHCCCS plans.

Insurances Accepted

How long will I have to be at your hospital?

Each patient’s course of treatment is different based on their own unique needs. A general guide rule, though, is as follows:

Adult Inpatient Mental Health
6-7 days

Adult Inpatient Detox and Chemical Dependency
3-5 days

Adolescent Inpatient Treatment
7-9 days

Senior Adult Inpatient Treatment
8-10 days

Adult Mental Health Partial Hospitalization (5 days/week, approx. 5 hours/day)
3-10 days

Adult or Adolescent Mental Health and Chemical Dependency Intensive Outpatient Program (3 days/week, 3 hours/session)
8 weeks

What do you treat?

We treat a variety of mental health and chemical dependency issues. Common reasons for admission are:

  • Mood Disorders (Depression, Bipolar Disorder)
  • Anxiety Disorders (Generalized Anxiety, Panic Disorder, Agoraphobia)
  • Post Traumatic Stress Disorder (PTSD)
  • Poor impulse control
  • Suicidal thoughts or attempt(s)
  • Self-harm behaviors
  • Threatened, attempted or engaged in physical violence to others
  • Substance abuse
  • Delusions, hallucinations, schizophrenia
  • Stabilization on medication / medication adjustments

What happens when you first arrive?

You will meet with an Intake Counselor from our Assessment and Referral department. The counselor will ask you questions, verify information and answer general questions about the admitting process if you are staying. 

You will sign several forms related to your rights and responsibilities, permission for the hospital to bill your insurance and agreement to be admitted to the hospital under the care of one of the doctors that practice at Aurora Behavioral Health System.

If you do not appear to require inpatient treatment, the counselor will provide referrals to alternative treatment such as outpatient services, therapists and/or psychiatrists.

If you are going to be admitted to the hospital, then after meeting with the counselor, you will speak with a representative from the business office to be registered. After meeting with the business office staff, you will be admitted. At this time, the nursing staff will complete their assessment, catalog all your belongings for safe keeping and will orient you to the unit and treatment program.

What’s a day like?

Our patients are very active throughout their stay. We offer a variety of treatment options such as group therapy sessions, one-on-one meetings with psychiatrists, social workers and therapists, family therapy sessions, adjunctive therapy (e.g. art therapy, music therapy, yoga therapy, meditation, etc.), medication management classes and nutritional education just to name a few.

Do you allow drugs and/or alcohol?

The use of street drugs and alcohol is harmful and illegal. If you appear intoxicated on drugs or alcohol, you may be asked to submit a urine sample for testing. If drugs are brought onto the unit by you or one of your visitors, they will be confiscated and destroyed or turned over to law enforcement. Any visitors who are thought to be bringing in contraband of any kind will not be allowed to visit again.

Do you allow smoking?

Aurora West
Aurora West allows smoking in designated areas and at prescheduled times. 
 
Aurora East
Aurora East is a tobacco-free facility. Smoking is not allowed in the building at any time, including admission and discharge times. We will offer smoking cessation programs as well as nicotine replacement products for those who request them. Nicotine replacement products will be made available through our pharmacy for patients with a physician’s prescription. 

What if I don’t want anyone to know I’m there?

We provide every patient with a unique 4-digit identification code. Anyone wishing to call or to visit a patient in our hospital must be provided with that code from the patient. Therefore, it is solely up to the patient whom to provide his/her unique identifier to. We respect the privacy of our patients and ensure their confidentiality while staying with us.